Warranty Policy

At FPD Vision, we are committed to providing high-quality products and reliable after-sales support.

This Warranty Policy applies to products purchased directly from the FPD Vision European online store and delivered to Germany, France, Italy, Spain, and the Netherlands.

Warranty Coverage

All eligible FPD Vision products are covered by a 12-month limited warranty from the date of purchase.

If a manufacturing defect in materials or workmanship occurs during the warranty period under normal use, FPD Vision will, at its discretion:

• Repair the product;

• Replace the product with the same or an equivalent model; or

• Provide a refund where repair or replacement is not reasonably possible.

This warranty is provided in addition to any mandatory consumer rights available under applicable laws.

Products Covered

This Warranty applies to eligible FPD Vision products purchased directly from our European online store, including:

• Smart TVs

• Projectors

• Tablets

• Digital Photo Frames

• Accessories, where applicable

Warranty coverage may vary depending on the product category and the specific warranty information shown on the product page.

Before Requesting Warranty Service

Before contacting us, please prepare the following information:

• Order Number

• Product Model

• Serial Number, if applicable

• Description of the issue

• Photos or videos showing the problem

Please contact our Customer Support team before returning any product.

Email: support@fpdvision.com

Our support team will respond within 1–2 business days.

Warranty Service Process

After reviewing your request, we will determine the most appropriate warranty solution.

Depending on the situation, we may provide:

• Remote technical support

• Software troubleshooting

• Replacement parts

• Product repair

• Product replacement

• Refund, where applicable

If the product needs to be returned, we will provide return instructions.

Please do not return any product without prior authorization.

Warranty Claim Timeline

The estimated warranty service timeline is as follows:

• Support Response: 1–2 business days

• Warranty Assessment: 2–5 business days after receiving the required information

• Repair / Replacement: Timeline may vary depending on product availability, service requirements, and logistics conditions

• Refund, where applicable: Usually processed within 5–7 business days after confirmation

Please note that the above timelines are estimates and may vary depending on the specific case.

Shipping for Warranty Service

For confirmed warranty claims resulting from manufacturing defects, FPD Vision will provide an appropriate shipping solution based on the specific case.

For issues not covered under warranty, customers may be responsible for shipping or service costs.

Product Inspection Upon Delivery

Please inspect your product as soon as possible after delivery.

If you receive:

• Shipping damage

• Missing accessories

• Incorrect products

• Manufacturing defects

please contact us within 48 hours of delivery with supporting photos or videos.

Warranty Exclusions

This warranty does not cover:

• Normal wear and tear

• Cosmetic damage that does not affect product functionality

• Damage caused by misuse, abuse, neglect, or accidents

• Improper installation or operation

• Failure to follow the product instructions

• Unauthorized repair or modification

• Damage caused by incorrect voltage or improper power supply

• Water damage, fire, lightning, natural disasters, or other external causes

• Damage caused by unauthorized accessories or incompatible devices

• Products with removed, altered, or unreadable serial numbers

• Products purchased from unauthorized sellers

• Products purchased through third-party marketplaces, retailers, or distributors. Please contact the original seller for warranty support.

• Products with expired warranty periods

Data Protection

Some warranty services may require product replacement or system restoration.

Before sending your product for service, please:

• Back up all personal data;

• Remove personal accounts where possible;

• Remove any memory cards or removable storage devices.

FPD Vision is not responsible for the loss of personal data, applications, settings, or files during warranty service.

Limitation of Warranty

This warranty covers manufacturing defects only.

Except where prohibited by applicable law, this warranty does not cover indirect, incidental, or consequential damages resulting from the use of the product.

Nothing in this Warranty Policy limits your statutory consumer rights under applicable law.

Need Assistance?

If you have any questions regarding your warranty, please contact us.

Email: support@fpdvision.com

We are committed to providing professional after-sales support and ensuring the best possible customer experience.