Terms of Service
IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR PURCHASING PRODUCTS FROM IT. BY USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS.
These Terms of Service ("Terms") form an agreement between you and FPD Vision ("FPD Vision", "we", "us", or "our"), the operator of this Website. These Terms govern your access to and use of the Website, as well as any purchases, transactions, or services made through the Website.
If you do not agree to these Terms, please do not use this Website.
Definitions
"Website" refers to this FPD Vision European online store, including any related webpages, mobile pages, microsites, or other digital platforms operated by FPD Vision.
"Products" refers to the products offered for sale on the Website.
"Customer", "you", or "your" refers to any person who accesses the Website or purchases Products from it.
PART A - TERMS FOR USING THE WEBSITE
1. General
1.1 These Terms govern your access to and use of the Website, which allows you to browse, select, and purchase Products listed on the Website.
1.2 We reserve the right to update, modify, or replace these Terms at any time. Any changes will be posted on this page. Your continued use of the Website after any changes have been posted constitutes your acceptance of the updated Terms.
1.3 We may update, suspend, or discontinue any part of the Website at any time, including for maintenance, security, technical, or business reasons.
1.4 Additional terms may apply to certain Products, promotions, services, or features. If there is any conflict between these Terms and any additional terms, the additional terms will apply to the relevant Product, promotion, service, or feature.
1.5 Your personal information will be handled in accordance with our Privacy Policy. By using this Website, you acknowledge that you have read and understood our Privacy Policy.
1.6 By using this Website, you confirm that you are at least 18 years old or that you are using the Website under the supervision of a parent or legal guardian.
2. Account Registration
2.1 You may be required to create an account to place an order or access certain services on the Website.
2.2 You agree to provide accurate, current, and complete information when registering an account or placing an order, including your name, email address, billing address, shipping address, and contact information.
2.3 You are responsible for maintaining the confidentiality of your account information and password. You are also responsible for all activities that occur under your account.
2.4 We are not responsible for any loss or damage arising from unauthorized access to or use of your account, unless required by applicable law.
3. Use of the Website
You agree not to:
3.1 Use the Website for any unlawful, fraudulent, harmful, or unauthorized purpose.
3.2 Copy, reproduce, modify, distribute, sell, or exploit any part of the Website without our prior written permission.
3.3 Attempt to gain unauthorized access to the Website, its servers, systems, or related networks.
3.4 Interfere with or disrupt the normal operation, security, or functionality of the Website.
3.5 Upload or transmit viruses, malware, or any other harmful code.
3.6 Use the Website in a way that may damage the reputation, rights, or interests of FPD Vision or any third party.
4. Product Information
4.1 We make reasonable efforts to ensure that Product descriptions, images, prices, availability, and other information on the Website are accurate and up to date.
4.2 Product images are for reference only. Actual Products may vary slightly due to differences in display settings, lighting, packaging, product versions, or manufacturing updates.
4.3 We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been placed.
4.4 Product availability may vary by country or region. We currently sell and ship to selected European countries, including Germany, France, Italy, Spain, and the Netherlands.
5. Orders and Payments
5.1 By placing an order on the Website, you make an offer to purchase the selected Products according to these Terms.
5.2 An order is not accepted until we send you an order confirmation or shipping confirmation email.
5.3 We reserve the right to refuse, cancel, or limit any order where we suspect fraud, unauthorized activity, pricing errors, payment issues, product unavailability, or violation of these Terms.
5.4 Prices are displayed in the currency shown at checkout. The final amount payable will be displayed before you complete your purchase.
5.5 You agree to provide accurate payment information and confirm that you are authorized to use the selected payment method.
5.6 Payment providers may apply their own terms and conditions. We are not responsible for any delays, errors, or fees caused by third-party payment providers.
6. Shipping and Delivery
6.1 Shipping terms, delivery areas, processing times, and delivery estimates are described in our Shipping Policy.
6.2 We currently offer shipping to Germany, France, Italy, Spain, and the Netherlands.
6.3 Delivery times are estimates only and may vary depending on product availability, warehouse location, carrier conditions, customs processing where applicable, public holidays, and local delivery circumstances.
6.4 Risk of loss or damage to the Products will pass to you when the Products are delivered to the delivery address you provided, unless otherwise required by applicable consumer protection laws.
6.5 You are responsible for ensuring that the delivery address provided is complete and accurate.
7. Returns and Refunds
7.1 Return and refund procedures are described in our Return Policy.
7.2 You may request a return within 30 days of receiving your order, subject to the conditions stated in our Return Policy.
7.3 This return policy is provided in addition to any mandatory rights you may have under applicable consumer protection laws.
7.4 Refunds will be issued to the original payment method after the returned Product has been received and inspected, unless otherwise required by applicable law.
8. Warranty and After-Sales Support
8.1 FPD Vision is committed to providing reliable products and after-sales support.
8.2 Warranty terms may vary depending on the Product category, country, and applicable legal requirements.
8.3 If you experience any issue with a Product, please contact our customer support team at support@fpdvision.com with your order number, Product model, description of the issue, and supporting photos or videos where applicable.
8.4 Warranty service does not cover damage caused by misuse, unauthorized modification, improper installation, accidental damage, or failure to follow the product instructions, unless otherwise required by applicable law.
9. Linked Websites
9.1 The Website may contain links to third-party websites, platforms, or services.
9.2 We are not responsible for the content, products, services, privacy practices, or terms of any third-party websites.
9.3 Accessing third-party websites is at your own risk.
10. Intellectual Property
10.1 All content on the Website, including text, images, logos, graphics, product photos, videos, icons, designs, software, and layout, is owned by or licensed to FPD Vision.
10.2 You may use the Website only for personal, non-commercial purposes.
10.3 You may not copy, reproduce, distribute, modify, display, publish, or create derivative works from any part of the Website without our prior written consent.
10.4 Any trademarks, logos, product names, or brand names displayed on the Website are the property of their respective owners.
11. User Content
11.1 If you submit reviews, feedback, comments, photos, videos, or other content to us or through the Website, you confirm that you have the right to submit such content.
11.2 By submitting user content, you grant FPD Vision a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, translate, and distribute such content for customer service, marketing, product improvement, and business purposes, subject to applicable law.
11.3 You agree not to submit any content that is unlawful, misleading, defamatory, offensive, infringing, or harmful.
12. Data Protection and Privacy
12.1 We process personal information in accordance with our Privacy Policy and applicable data protection laws.
12.2 We may collect and use information related to your use of the Website, orders, customer support requests, and communications with us.
12.3 Where required by applicable law, we will request your consent before sending marketing communications. You may unsubscribe from marketing communications at any time by following the instructions provided in the communication.
13. Security
13.1 We take reasonable measures to protect the Website and customer information.
13.2 However, we do not guarantee that the Website will always be secure, uninterrupted, error-free, or free from viruses or other harmful components.
13.3 You are responsible for using appropriate security measures on your own devices and networks.
14. Disclaimer
14.1 To the fullest extent permitted by applicable law, the Website and its content are provided on an "as is" and "as available" basis.
14.2 We do not guarantee that the Website will meet your expectations, be uninterrupted, secure, error-free, or always available.
14.3 Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws.
15. Limitation of Liability
15.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.
15.2 To the fullest extent permitted by applicable law, FPD Vision shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase of Products.
15.3 Our total liability for claims arising from your use of the Website or purchase of Products shall not exceed the amount paid by you for the relevant Product, unless otherwise required by applicable law.
16. Indemnity
You agree to indemnify and hold harmless FPD Vision, its affiliates, employees, officers, directors, partners, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from your breach of these Terms, misuse of the Website, violation of applicable law, or infringement of third-party rights.
17. Governing Law
These Terms of Service and any separate agreements whereby we provide you shall be governed by and interpreted in accordance with the laws of Hong Kong, China.
18. Dispute Resolution
If any dispute arises in connection with these Terms, the Website, or any purchase made through the Website, we encourage you to contact us first so that we may try to resolve the matter amicably.
Nothing in these Terms affects any mandatory consumer rights or dispute resolution rights that may apply to you under the laws of your country of residence.
19. Contact Us
If you have any questions about these Terms or your use of the Website, please contact us at:
Email: support@fpdvision.com
Address: Area B Unit 2502/3, 25F, Orient International Tower, No. 1018 Tai Nan West Street, Hong Kong
20. Miscellaneous
20.1 If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
20.2 These Terms, together with any applicable policies, constitute the entire agreement between you and FPD Vision regarding your use of the Website and purchase of Products.
20.3 Our failure to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.
20.4 You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
20.5 We may assign or transfer our rights and obligations under these Terms where necessary for business, legal, or operational purposes.