Return Policy

At FPD Vision, customer satisfaction is our priority. We offer a 30-day return policy for products purchased directly from our European online store.

This Return Policy applies to orders delivered to Germany, France, Italy, Spain, and the Netherlands.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

This return policy is provided in addition to your applicable consumer rights under local laws.

How to Request a Return

Please contact our Customer Support team at support@fpdvision.com within 30 days of receiving your order.

Please include the following information:

• Order Number

• Product Model / SKU

• Reason for the return

• Photos or videos (if the item is damaged or defective)

• Whether you prefer a refund or replacement

Our support team will respond within 1-2 business days with return instructions.

Return Requirements

To be eligible for a return:

• The product should be returned in its original packaging whenever possible.

• Please include all accessories, manuals, and original contents.

• Promotional bundles must be returned together.

• Please do not return any item without receiving return authorization from our support team.

Return Shipping

For returns due to personal reasons (such as changing your mind or ordering the wrong item), the customer is responsible for the return shipping cost.

If the return is due to a product defect, damage during shipping, or an incorrect item received, FPD Vision will provide an appropriate solution based on the specific situation.

Please use a trackable shipping service and provide the tracking number after shipment.

Refund Processing

Once your returned item has been received and inspected, we will process your refund within 5-7 business days.

Refunds will be issued to your original payment method.

Depending on your payment provider, it may take an additional 3-10 business days for the refund to appear in your account.

You will receive a confirmation email once your refund has been completed.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our Customer Support team:

Email: support@fpdvision.com

Thank you for choosing FPD Vision.

We appreciate your trust and are committed to providing high-quality products and reliable customer service throughout Europe.