Last Updated: [2026/6/30]

At FPD Vision ("FPD Vision", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit or make a purchase from our European online store.

This Privacy Policy applies to customers located in Germany, France, Italy, Spain, the Netherlands, and other countries where our Website is available.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Company name (if applicable)

• Payment information (processed securely by our payment providers)

Automatically Collected Information

When you visit our Website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Language settings

• Website usage data

• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Deliver products

• Provide customer service

• Process returns and warranty requests

• Improve our Website and services

• Prevent fraud

• Communicate with you regarding your orders

• Send promotional emails where permitted by law

• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

Where the GDPR applies, we process your personal information based on one or more of the following legal bases:

• Performance of a contract

• Compliance with legal obligations

• Your consent

• Our legitimate business interests

• Protection of vital interests where applicable

4. Cookies

Our Website uses cookies and similar technologies to:

• Remember your preferences

• Improve Website performance

• Analyze Website traffic

• Measure advertising effectiveness

• Provide personalized experiences

You may manage cookie preferences through your browser settings.

Some Website features may not function properly if cookies are disabled.

5. Analytics and Advertising

We may use third-party services including:

• Google Analytics

• Google Ads

• Meta Pixel

• Microsoft Advertising

• Other analytics or advertising partners

These services may collect information about your interaction with our Website using cookies or similar technologies.

6. Payment Providers

Payments are securely processed by trusted third-party payment providers.

Depending on your chosen payment method, your payment information may be processed by providers such as:

• PayPal

• Shopline Payments

• Stripe

• Other secure payment providers

FPD Vision does not store complete payment card information.

7. Sharing Your Information

We may share your information with:

• Shipping companies

• Payment providers

• Customer service providers

• IT service providers

• Marketing service providers

• Legal or regulatory authorities where required by law

We never sell your personal information.

8. International Data Transfers

As our business operates internationally, your personal information may be transferred outside the European Economic Area (EEA).

Where required, we implement appropriate safeguards to protect your personal information in accordance with applicable data protection laws.

9. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your order

• Provide after-sales service

• Meet legal, accounting, or tax obligations

• Resolve disputes

• Enforce our agreements

10. Your Rights

Where applicable under GDPR, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your personal data

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability

• Lodge a complaint with your local data protection authority

To exercise your rights, please contact us using the details below.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no Internet transmission or electronic storage system is completely secure.

12. Children's Privacy

Our Website is not intended for children under 16 years of age.

We do not knowingly collect personal information from children.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.

Your continued use of the Website after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@fpdvision.com

Address

Area B Unit 2502/3, 25F

Orient International Tower

No. 1018 Tai Nan West Street

Hong Kong