Accessibility Statement

Last updated: 11 August 2026

1. Service Provider

2. General Description of the Service

FPD Vision operates a European e-commerce service through fpdvision.eu .

The Website currently enables customers in Germany, France, Italy, Spain, and the Netherlands to browse and purchase eligible FPD Products online.

Core Website services include:

• browsing Product categories and Product pages;
• reviewing Product descriptions, specifications, and prices;
• adding Products to a shopping cart;
• completing checkout and payment;
• receiving order and delivery information;
• using account functions where available;
• accessing customer-service and after-sales information;
• requesting returns, refunds, or legal-guarantee assistance; and
• accessing Website policies and support information.

3. Accessibility Framework

We take into account applicable accessibility requirements relating to e-commerce services, including relevant national laws implementing Directive (EU) 2019/882, commonly known as the European Accessibility Act.

Our accessibility work focuses on making relevant digital information, Website functions, and customer interactions appropriately:

• perceivable;
• operable;
• understandable; and
• robust.

Applicable accessibility requirements and technical standards may change over time. We take relevant legal and technical developments into account when reviewing material Website accessibility issues.

4. How We Support Accessibility

Our accessibility work focuses particularly on the functions required to browse Products and complete a purchase.

Depending on the relevant page, function, and technical implementation, we work to support accessibility through measures such as:

• using meaningful page headings and content structure;
• providing text alternatives for meaningful non-text content where appropriate;
• using understandable labels and instructions for interactive controls and forms;
• maintaining readable text and appropriate visual presentation;
• avoiding reliance solely on colour to communicate important information;
• supporting keyboard operation for relevant core Website functions;
• supporting appropriate focus and navigation behaviour for interactive elements;
• presenting error messages and form instructions in a way intended to help customers identify and correct input errors;
• supporting compatibility with commonly used browsers and assistive technologies where reasonably applicable;
• making important purchasing, delivery, return, legal-guarantee, privacy, and support information available in text form; and
• improving accessibility when material barriers are identified.

5. E-Commerce, Authentication, Security, and Payment Functions

We recognize that accessibility is particularly important for functions required to complete an online purchase.

Where these functions are provided as part of our Website service, our accessibility approach includes relevant:

• shopping-cart functions;
• checkout functions;
• identification and account functions;
• authentication functions;
• security functions; and
• payment-related functions.

We work to ensure that functions under our control can be perceived, operated, and understood by customers using different methods of interaction.

6. Accessibility Information About Products

Where accessibility information concerning a Product is provided to us by the relevant manufacturer or responsible economic operator and is required to be made available through the e-commerce service, we will make such information available in an appropriate form.

Product-specific accessibility features may differ by Product and model.

If you need accessibility information about a particular FPD Product, please contact:

support@fpdvision.com

7. Third-Party Components and Services

Parts of the Website may rely on third-party technologies or services, such as payment services, embedded media, customer-service tools, analytics technologies, or other Website integrations.

Accessibility characteristics may partly depend on the technical implementation of the relevant third-party component.

Where a material accessibility issue involving a third-party component is identified, we will review the issue and consider appropriate corrective measures within the scope of our service and applicable legal requirements.

8. Accessibility Assistance and Alternative Formats

If you have difficulty accessing Website content or completing an important Website function, please contact our Customer Support team.

Where reasonably possible and appropriate, we can assist by providing relevant information or Customer Support through an alternative accessible method.

If you need the information in this Accessibility Statement explained or provided in another accessible format, including oral assistance where appropriate, please contact us.

Email:
support@fpdvision.com

Customer Support Hours:
Monday – Friday
09:00 – 18:00 (CET/CEST)

9. Accessibility Feedback

We welcome feedback about accessibility barriers on the FPD Vision European online store.

If you experience an accessibility problem, please tell us:

• the page or Website function concerned;
• the accessibility problem you experienced;
• the device or browser used, where relevant; and
• any other information that may reasonably help us understand and address the issue.

Please send accessibility feedback to:

support@fpdvision.com

We aim to respond to Customer Support enquiries within 1 business day.

10. Review and Improvement

Accessibility is an ongoing part of operating and maintaining an e-commerce Website.

We review material accessibility issues that are identified through Website maintenance, technical changes, customer feedback, or other appropriate channels.

Where a material accessibility barrier is identified, we will assess appropriate corrective measures taking into account the affected function, customer impact, technical implementation, and applicable legal requirements.

11. Competent Market Surveillance Authority – Germany

For services subject to the German Barrierefreiheitsstärkungsgesetz (BFSG), the competent market surveillance authority is:

For accessibility matters arising under the national accessibility legislation of another EU Member State in which our service is offered, the competent national market surveillance or enforcement authority may also have jurisdiction.

12. Relationship with Other Policies

This Accessibility Statement should be read together with relevant information available through our Website, including:

• Legal Notice
• Terms of Service
• Privacy Policy
• Cookie Policy
• EU Legal Guarantee Policy

13. Changes to This Accessibility Statement

We may update this Accessibility Statement to reflect changes to the Website, accessibility measures, relevant services, applicable legal requirements, or our accessibility processes.

The current version will be published on this page together with the applicable "Last updated" date.

14. Contact Us

For accessibility questions, assistance, or feedback:

FPD Vision Customer Support

Email:
support@fpdvision.com

Website Operator and Service Provider:
HONG KONG VISION VERSE CO., LIMITED

Company Registration No.:
76585111

Registered Address:
Area B, Unit 2502/3, 25/F, Orient International Tower
No. 1018 Tai Nan West Street
Hong Kong