Shipping Policy

Last updated: 11 August 2026

1. Delivery Countries

We currently deliver orders placed through the FPD Vision European online store to the following countries:

• Germany
• France
• Italy
• Spain
• The Netherlands

We do not currently offer standard delivery through this Website to countries outside the delivery areas listed above unless expressly stated otherwise.

Product availability and delivery options may vary depending on the destination country and Product.

2. Delivery Charges

Standard delivery is currently free for eligible orders delivered to Germany, France, Italy, Spain, and the Netherlands.

If a different delivery option or charge applies to a particular Product, destination, or service, the applicable charge will be clearly displayed before you submit your order.

You will not be charged additional delivery fees by FPD Vision that were not disclosed before you completed your purchase.

3. Order Processing

Orders may be placed through our Website 24 hours a day, 7 days a week.

In-stock orders are normally prepared for dispatch within 3 business days after the order has been successfully submitted and any necessary payment verification has been completed, unless a different processing period is stated on the applicable Product page.

Orders placed on Saturdays, Sundays, or applicable public holidays will normally begin processing on the next business day.

For purposes of this Policy, business days generally mean Monday to Friday, excluding applicable public holidays.

Processing times may be longer where:

• a Product is temporarily out of stock;
• the Product is sold on a pre-order basis;
• payment verification requires additional time;
• additional order information is reasonably required;
• there is unusually high order volume; or
• circumstances outside our reasonable control affect warehouse processing.

Where a materially different processing period applies, we will provide the relevant information on the Product page, during checkout, by email, or through another appropriate communication.

4. Estimated Delivery Time

For in-stock Products, delivery normally takes approximately 3–7 business days after dispatch, unless a different estimated delivery time is stated on the applicable Product page.

Delivery times are estimates unless we expressly agree a specific delivery date or period with you.

Actual delivery may vary depending on factors such as:

• destination country and region;
• Product availability;
• warehouse location;
• carrier capacity and local delivery conditions;
• public holidays;
• weather or transport disruption; and
• other circumstances outside our reasonable control.

5. Pre-Orders, Accessories, and Separate Shipments

5.1 Pre-Order Products

Products sold on a pre-order basis will be dispatched after the Product becomes available for fulfilment.

The estimated availability or delivery period will normally be shown on the relevant Product page or communicated separately.

5.2 Accessories

Certain accessories may be dispatched separately from televisions or other main Products.

Where stated on the Product page, accessories may require approximately 2–3 weeks for delivery.

5.3 Promotional Gifts

Promotional gifts or other items included with an order may be dispatched separately from the main Product.

Separate shipment of a promotional item does not necessarily delay shipment of the main Product.

5.4 Multiple Parcels

An order containing multiple Products may arrive in more than one parcel and may be delivered on different dates.

Where available, separate tracking information may be provided for each parcel.

6. Warehouses and Carriers

Orders are fulfilled from local or regional warehouses where available.

The warehouse used for an order may depend on Product availability, delivery country, inventory allocation, and operational requirements.

Depending on your location and Product, delivery may be carried out by different local or regional carriers or logistics partners.

We may select or change the carrier where reasonably necessary to complete delivery, provided that this does not reduce your statutory consumer rights.

7. Delivery Address Requirements

Please provide a complete and accurate delivery address when placing your order.

We currently cannot deliver to:

• PO Boxes;
• military addresses;
• parcel lockers;
• addresses outside our supported delivery countries; or
• other locations that cannot reasonably be serviced by our selected carrier.

If you notice an error in your delivery address after placing an order, please contact us at support@fpdvision.com as soon as possible.

We will make reasonable efforts to assist with an address change before dispatch, but we cannot guarantee that an address can be changed once an order has entered warehouse processing or has been dispatched.

7.1 PayPal Orders

Where an order is paid through PayPal, changes to the delivery address after the order has been submitted may be restricted by payment, security, or fraud-prevention requirements.

Please verify your PayPal and delivery address carefully before completing your purchase.

8. Order Tracking

Once your order has been dispatched, we will normally send a shipping confirmation email containing available tracking information.

You may use the tracking number or tracking link provided in the email to check the status of your shipment through the relevant carrier.

Tracking information may require some time after dispatch to become active in the carrier's system.

If you have not received tracking information after your order has been dispatched, please contact:

support@fpdvision.com

9. Delivery Delays

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated delivery information.

If your order has not arrived within the agreed delivery period, please contact our Customer Support team so that we can investigate the shipment.

Unless a different delivery period has been agreed, applicable EU consumer law generally requires delivery without undue delay and no later than 30 days after conclusion of the purchase contract.

Where a Product is not delivered within the agreed or legally applicable delivery period, you may have the right to require delivery within an additional reasonable period.

If delivery is still not completed within that additional period, you may have the right to terminate the purchase contract and receive a refund, subject to applicable law.

An additional period may not be required in certain circumstances, including where we have refused to deliver or where delivery by an agreed date was essential to the contract, as determined under applicable law.

10. Risk of Loss or Damage During Delivery

Where FPD Vision arranges delivery of your Product, the risk of loss or damage generally remains with the seller until you, or a third party designated by you other than the carrier, take physical possession of the Product.

Different rules may apply where you independently appoint a carrier that was not offered by us, in accordance with applicable law.

If a Product arrives visibly damaged, please photograph the Product and packaging where reasonably possible and contact us as soon as reasonably possible so that we can assist you.

Failure to report delivery damage within 24 or 48 hours does not by itself remove or reduce any mandatory statutory consumer right.

11. Missing, Incorrect, or Lost Deliveries

If:

• you receive the wrong Product;
• part of your order is missing;
• tracking indicates delivery but you have not received the parcel;
• the carrier reports the parcel as lost; or
• there is another material delivery issue,

please contact our Customer Support team at support@fpdvision.com as soon as reasonably possible.

We may request information reasonably necessary to investigate the delivery, such as your order number, tracking number, delivery details, and relevant photographs where available.

Your statutory rights remain unaffected.

12. Unsuccessful Delivery

If delivery cannot be completed, the carrier may, depending on its procedures:

• attempt delivery again;
• contact you to arrange delivery;
• hold the parcel temporarily at an appropriate facility; or
• return the parcel to the applicable fulfilment location.

Please monitor your tracking information and any communications from the carrier.

If you need assistance with an unsuccessful delivery, please contact Customer Support.

13. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

support@fpdvision.com

We will make reasonable efforts to cancel the order before dispatch, but cancellation cannot be guaranteed once warehouse processing or shipment has begun.

If the Product has already been dispatched, your statutory withdrawal rights and any applicable voluntary return rights remain available in accordance with our Return & Refund Policy .

14. After Delivery

We recommend inspecting the Product and packaging reasonably promptly after delivery.

Products include the applicable installation or setup information where required.

If you experience a Product issue after delivery, please contact our Customer Support team.

Faulty, damaged, incorrect, or otherwise non-conforming Products will be handled in accordance with applicable consumer law and our EU Legal Guarantee Policy .

15. Returns After Delivery

Information about:

• the statutory 14-day right of withdrawal;
• change-of-mind return costs;
• our voluntary 30-day return period;
• refunds; and
• return procedures

is available in our Return & Refund Policy .

16. Relationship with Our Terms of Service

This Shipping Policy should be read together with our Terms of Service .

If any provision of this Shipping Policy conflicts with a mandatory consumer protection rule applicable to you, the mandatory legal rule will prevail.

17. Contact Us

For questions about an order, shipment, tracking information, or delivery, please contact:

FPD Vision Customer Support

Email:
support@fpdvision.com

We aim to respond to Customer Support enquiries within 1 business day.

Website Operator and Seller:
HONG KONG VISION VERSE CO., LIMITED

Company Registration No.:
76585111

Registered with:
Companies Registry, Hong Kong

Registered Address:
Area B, Unit 2502/3, 25/F, Orient International Tower
No. 1018 Tai Nan West Street
Hong Kong

Please do not return Products to the Hong Kong registered address unless our Customer Support team expressly instructs you to do so.

Return, repair, or collection instructions will be provided separately where applicable.