Warranty Policy

At FPD Vision, we are committed to providing high-quality products and reliable after-sales support.

This Warranty Policy applies to products purchased directly from the FPD Vision European online store and delivered to Germany, France, Italy, Spain, and the Netherlands.

1. Statutory Legal Warranty (Mandatory by Law)

All consumer products sold by FPD Vision are covered by statutory legal warranty under applicable EU and national consumer protection laws. This is a mandatory minimum guarantee and cannot be waived or shortened.

1.1 Warranty Duration by Country

• Germany, France, Italy, the Netherlands: 24 months (2 years) from the date of delivery
• Spain: 36 months (3 years) from the date of delivery, in compliance with Spanish Royal Decree-Law 7/2021

1.2 Coverage

This statutory warranty covers all manufacturing defects in materials, workmanship and functionality that exist at the time of delivery and become apparent within the warranty period. If a product proves defective, you are entitled to free repair or replacement (at your choice, unless one option is impossible or disproportionate), or a proportionate refund if repair and replacement are not feasible.

1.3 Burden of Proof

• For Germany, France, Italy, the Netherlands: Defects that appear within the first 6 months after delivery are presumed to have existed at the time of delivery. We bear the full burden of proof and will resolve the issue free of charge.
• For Spain: Defects that appear within the first 24 months after delivery are presumed to have existed at the time of delivery. We bear the full burden of proof.

After the above periods, you shall provide basic evidence that the defect is not caused by misuse or physical damage.

1.4 Additional Protection in France

For customers in France, in addition to the 2-year statutory warranty of conformity, you may also invoke the guarantee against hidden defects within 2 years from the discovery of the defect, within a maximum period of 5 years from the date of purchase, for any latent defect that renders the product unfit for its normal use.

2. Commercial Limited Warranty (Additional Value)

On top of the statutory legal warranty above, FPD Vision provides an additional 12-month commercial limited warranty from the date of purchase for all eligible products.

If a manufacturing defect in materials or workmanship occurs during this commercial warranty period under normal use, FPD Vision will, at its discretion:

• Repair the product
• Replace the product with the same or an equivalent model
• Provide a refund where repair or replacement is not reasonably possible

This commercial warranty is an extra benefit and does not replace, limit or reduce your statutory legal warranty rights.

Products Covered

This Warranty applies to eligible FPD Vision products purchased directly from our European online store, including:

• Smart TVs
• Projectors
• Tablets
• Digital Photo Frames
• Accessories (warranty coverage for accessories follows applicable statutory requirements and specific information on the product page)

Warranty coverage may vary depending on the product category and the specific warranty information shown on the product page.

Before Requesting Warranty Service

Before contacting us, please prepare the following information:

• Order Number
• Product Model
• Serial Number, if applicable
• Description of the issue
• Photos or videos showing the problem

Please contact our Customer Support team before returning any product. Email: support@fpdvision.com Our support team will respond within 1–2 business days.

Warranty Service Process

After reviewing your request, we will determine the most appropriate warranty solution. Depending on the situation, we may provide:

• Remote technical support
• Software troubleshooting
• Replacement parts
• Product repair
• Product replacement
• Refund, where applicable

If the product needs to be returned, we will provide return instructions. Please do not return any product without prior authorization.

Warranty Claim Timeline

The estimated warranty service timeline is as follows:

• Support Response: 1–2 business days
• Warranty Assessment: 2–5 business days after receiving the required information
• Repair / Replacement: Timeline may vary depending on product availability, service requirements, and logistics conditions
• Refund, where applicable: Usually processed within 5–7 business days after confirmation

Please note that the above timelines are estimates and may vary depending on the specific case.

Shipping for Warranty Service

For confirmed warranty claims resulting from manufacturing defects (both statutory and commercial warranty), FPD Vision will provide an appropriate shipping solution based on the specific case.

For issues not covered under warranty, customers may be responsible for shipping or service costs.

Product Inspection Upon Delivery

Please inspect your product as soon as possible after delivery. If you receive:

• Shipping damage
• Missing accessories
• Incorrect products
• Manufacturing defects

please contact us within 48 hours of delivery with supporting photos or videos.

Warranty Exclusions

Neither the statutory legal warranty nor the commercial warranty covers:

• Normal wear and tear
• Cosmetic damage that does not affect product functionality
• Damage caused by misuse, abuse, neglect, or accidents
• Improper installation or operation
• Failure to follow the product instructions
• Unauthorized repair or modification
• Damage caused by incorrect voltage or improper power supply
• Water damage, fire, lightning, natural disasters, or other external causes
• Damage caused by unauthorized accessories or incompatible devices
• Products with removed, altered, or unreadable serial numbers
• Products purchased from unauthorized sellers
• Products purchased through third-party marketplaces, retailers, or distributors. Please contact the original seller for warranty support.
• Products with expired warranty periods

Data Protection

Some warranty services may require product replacement or system restoration. Before sending your product for service, please:

• Back up all personal data
• Remove personal accounts where possible
• Remove any memory cards or removable storage devices

FPD Vision is not responsible for the loss of personal data, applications, settings, or files during warranty service.

Limitation of Liability

Except where prohibited by applicable law, this policy does not cover indirect, incidental, or consequential damages resulting from the use of the product.

Nothing in this Warranty Policy limits or overrides your statutory consumer rights under applicable EU and national law.

Need Assistance?

If you have any questions regarding your warranty, please contact us. Email: support@fpdvision.com

We are committed to providing professional after-sales support and ensuring the best possible customer experience.