Privacy Policy

Last updated: 11 August 2026

1. Data Controller

HONG KONG VISION VERSE CO., LIMITED, trading under the FPD Vision brand, determines the purposes and means of processing personal data in connection with this Website unless otherwise stated.

2. EU GDPR Representative

We have appointed the following representative in the European Union for purposes of Article 27 of the General Data Protection Regulation (GDPR):

Individuals in the European Union and EU supervisory authorities may contact our EU GDPR Representative regarding matters relating to the processing of personal data under the GDPR.

You may also contact FPD Vision directly at support@fpdvision.com .

3. Personal Data We Collect

The personal data we collect depends on how you interact with the Website and the services you use.

3.1 Information You Provide to Us

We may collect:

• name;
• email address;
• telephone number;
• billing address;
• shipping address;
• company name, where applicable;
• account and login information;
• order and transaction information;
• products purchased or returned;
• communications with Customer Support;
• product model, serial number, photos, videos, or other information supplied in connection with support, returns, or product claims;
• reviews, feedback, or other content you choose to submit; and
• marketing preferences and other information you voluntarily provide.

3.2 Payment Information

Payment transactions are processed by payment service providers. Depending on the payment method available and selected at checkout, payment information may be processed by providers such as PayPal, SHOPLINE Payments, Stripe, or other payment providers.

FPD Vision does not store complete payment card numbers where those details are collected and processed directly by the relevant payment provider.

3.3 Information Collected Automatically

When you access or use the Website, we and our service providers may automatically collect information such as:

• IP address;
• browser type and version;
• device type and device identifiers;
• operating system;
• language and regional settings;
• referring and exit pages;
• pages viewed and Website interactions;
• date and time of access;
• shopping cart and checkout interactions;
• technical logs and security information; and
• cookie and similar technology identifiers, subject to your consent choices where required.

3.4 Information Received from Third Parties

We may receive personal data from service providers involved in your transaction or interaction with us, such as payment providers, delivery companies, fraud-prevention providers, customer-service providers, analytics providers, or advertising platforms.

We only use such information where we have a lawful basis to do so and for purposes compatible with this Privacy Policy.

4. Purposes and Legal Bases for Processing

Where the GDPR applies, we process personal data only where we have an appropriate legal basis.

Where we rely on legitimate interests, we consider whether our interests are necessary and proportionate and whether your rights and interests override those interests.

5. Information Required to Complete a Purchase

Certain personal data, such as your name, contact information, delivery address, and payment-related information, is required in order for us to process and fulfil an order.

If you do not provide information that is necessary to enter into or perform a purchase contract, we may be unable to process your order, deliver the Product, issue a refund, or provide certain requested services.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, remember preferences, measure Website performance, understand Website usage, and, where you consent, measure or personalize advertising.

6.1 Strictly Necessary Technologies

Certain technologies are necessary for the Website to function properly, including technologies used for shopping carts, checkout, security, authentication, fraud prevention, and other essential Website functions.

Where permitted by applicable law, these technologies may operate without consent because they are necessary to provide a service requested by you or to ensure essential Website functionality.

6.2 Functional Technologies

Functional technologies may remember choices such as language, region, or other preferences and improve your Website experience. Where applicable law requires consent for these technologies, they will only be used after consent has been obtained.

6.3 Analytics Technologies

Analytics technologies help us understand how visitors use the Website, which pages are viewed, how users navigate the Website, and how the Website performs.

Where consent is required, analytics technologies will not be activated until you have provided the required consent.

6.4 Advertising Technologies

Advertising technologies may be used to measure advertising campaigns, understand conversions, create audiences, and, depending on your consent choices and the relevant service, provide more relevant advertising.

Where consent is required, these technologies will not be activated until you have provided the required consent.

6.5 Managing Your Cookie Choices

When required, you can accept, reject, or manage non-essential cookies through the cookie consent controls displayed on the Website.

You can change or withdraw your consent at any time through the Cookie Settings control available on the Website. Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal.

You can also adjust browser settings to block or delete cookies. However, blocking strictly necessary technologies may affect certain Website functions.

7. Analytics and Advertising Services

Subject to your consent choices and applicable law, the Website may use analytics and advertising services including:

• Google Analytics;
• Google Ads;
• Meta Pixel;
• Microsoft Advertising; and
• other analytics or advertising technologies that may be introduced or replaced from time to time.

These providers may process device identifiers, IP addresses, cookie identifiers, Website interaction data, conversion information, and other information required to provide analytics or advertising services.

Depending on the service and processing activity, a provider may act as our processor or may process certain information under its own responsibilities and privacy terms.

We do not rely on consent for analytics or advertising processing before that consent has been obtained where applicable law requires prior consent.

8. Payment Providers

Payment transactions may be processed by third-party payment service providers.

Depending on the payment options available in your country and selected at checkout, these may include:

• PayPal;
• SHOPLINE Payments;
• Stripe; or
• other payment providers displayed at checkout.

Payment providers process personal and payment information in accordance with their own applicable privacy notices and contractual arrangements.

9. How We Share Personal Data

We may disclose personal data to the following categories of recipients where necessary for the purposes described in this Privacy Policy:

• Website and e-commerce platform providers;
• payment service providers;
• banks and financial service providers where applicable;
• warehouses, logistics providers, and delivery companies;
• customer-service providers;
• IT, hosting, cloud, and cybersecurity service providers;
• analytics providers;
• advertising and marketing service providers;
• professional advisers, including lawyers and accountants;
• product compliance and regulatory service providers;
• government agencies, courts, regulators, supervisory authorities, or law-enforcement authorities where required or permitted by law; and
• parties involved in a corporate transaction such as a merger, acquisition, restructuring, financing, or sale of assets, subject to applicable legal requirements.

Service providers acting on our behalf are required to process personal data in accordance with applicable data protection requirements and relevant contractual obligations.

10. International Transfers of Personal Data

FPD Vision is operated by HONG KONG VISION VERSE CO., LIMITED, which is established in Hong Kong.

As a result, personal data relating to European Website visitors and customers may be processed in Hong Kong and may also be transferred to or accessed from other countries in which our service providers operate.

Some of those countries may not provide a level of data protection considered equivalent to that provided within the European Economic Area.

Where GDPR restrictions on international transfers apply, we use an appropriate transfer mechanism as required by law. Depending on the circumstances, this may include:

• an adequacy decision adopted by the European Commission;
• Standard Contractual Clauses approved by the European Commission;
• another transfer mechanism or safeguard recognized under the GDPR; or
• a specific derogation permitted by applicable data protection law where its legal requirements are satisfied.

Where required, we also assess whether supplementary technical, contractual, or organizational safeguards are appropriate for a particular transfer.

You may contact us at support@fpdvision.com for further information about the safeguards applicable to relevant international transfers and, where legally available, how to obtain information about or a copy of those safeguards.

11. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, accounting, tax, consumer protection, product safety, and record-keeping obligations.

The applicable retention period depends on the type of information and the purpose for which it is processed.

11.1 Order and Transaction Records

Order, billing, payment-related, and transaction records are retained for the period necessary to fulfil the purchase contract and for any additional period required by applicable accounting, tax, consumer protection, or other legal obligations.

11.2 Customer Support, Returns, and Legal Guarantee Records

Customer-service communications, return records, repair information, warranty or legal guarantee requests, serial numbers, and related evidence may be retained for as long as reasonably necessary to provide after-sales support, establish or defend legal claims, comply with product safety obligations, and demonstrate compliance with applicable law.

11.3 Account Information

Account information may be retained while your account remains active and for a reasonable period afterwards where necessary for security, dispute resolution, legal compliance, or record-keeping.

11.4 Marketing Information

Where marketing is based on consent, marketing information is generally processed until you withdraw your consent or unsubscribe, unless continued limited retention is necessary to record and respect your opt-out.

11.5 Cookie and Analytics Information

Cookie, analytics, and advertising data is retained according to the applicable cookie settings, the purpose of the technology, our configuration, and the retention periods used by the relevant provider.

Where possible, personal data that is no longer required will be deleted or anonymized.

12. Your Data Protection Rights

Where the GDPR applies and subject to the conditions and limitations provided by law, you may have the following rights:

• Right of access – to obtain confirmation as to whether we process your personal data and request access to that data;
• Right to rectification – to request correction of inaccurate or incomplete personal data;
• Right to erasure – to request deletion of personal data where the legal requirements are met;
• Right to restriction – to request restriction of processing in certain circumstances;
• Right to data portability – to receive certain personal data in a structured, commonly used, and machine-readable format and, where technically feasible, request its transmission to another controller;
• Right to object – to object to processing based on legitimate interests on grounds relating to your particular situation;
• Right to object to direct marketing – to object at any time to the processing of your personal data for direct marketing;
• Right to withdraw consent – where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal; and
• Right to lodge a complaint – to lodge a complaint with a competent data protection supervisory authority.

13. How to Exercise Your Rights

You may submit a privacy request directly to FPD Vision:

Email:
support@fpdvision.com

Individuals in the European Union may also contact our EU GDPR Representative:

Rickert Rechtsanwaltsgesellschaft m.b.H.
Colmantstraße 15
53115 Bonn
Germany

Email:
info@rickert.law

We may need to request information reasonably necessary to verify your identity and protect personal data against unauthorized disclosure.

We will respond to valid requests within the period required by applicable data protection law. Under the GDPR, this is generally within one month, subject to any permitted extension for complex or multiple requests.

14. Right to Lodge a Complaint

If you are located in the European Economic Area and believe that the processing of your personal data infringes applicable data protection law, you have the right to lodge a complaint with a competent data protection supervisory authority, including the supervisory authority in the Member State of your habitual residence, place of work, or place of the alleged infringement, where applicable.

A list of European data protection supervisory authorities is available through the European Data Protection Board.

15. Marketing Communications

We may send promotional emails or other marketing communications where you have provided consent or where another lawful basis for such communications is available under applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us at support@fpdvision.com .

Unsubscribing from marketing communications does not prevent us from sending service communications that are necessary for an existing order, account, delivery, return, refund, product safety notice, or other non-marketing purpose.

16. Automated Processing

Certain service providers, such as payment, security, fraud-prevention, analytics, or advertising providers, may use automated systems when providing their services.

Where FPD Vision uses automated decision-making that is subject to Article 22 GDPR and produces legal effects or similarly significant effects on you, we will provide any additional information and safeguards required by applicable law.

17. Data Security

We implement appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.

The measures used depend on the nature of the data, the processing activities involved, available technology, and the level of risk.

However, no method of Internet transmission or electronic storage can guarantee absolute security.

18. Children's Privacy

The FPD Vision European online store is intended for a general adult audience and is not directed specifically to children.

We do not knowingly seek to collect personal data directly from children for independent use of our online store.

Where applicable law requires parental or guardian authorization for consent-based processing involving a child, we will apply the relevant legal requirements.

If you believe that a child has provided personal data to us in circumstances where this should not have occurred, please contact us at support@fpdvision.com .

19. Third-Party Websites and Services

The Website may contain links to third-party websites, applications, platforms, or services.

This Privacy Policy does not govern the independent privacy practices of third parties. We encourage you to review the privacy information provided by a third party before providing personal data directly to it.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our processing activities, Website functionality, service providers, business operations, or applicable legal requirements.

The most current version will be published on this page together with the applicable "Last updated" date.

Where a change materially affects the way we process personal data, we will provide additional notice or obtain consent where required by applicable law.

21. Contact Us

If you have questions about this Privacy Policy, our processing of personal data, or wish to exercise a privacy right, you may contact:

FPD Vision – Data Controller

HONG KONG VISION VERSE CO., LIMITED

Company Registration No.:
76585111

Registered Address:
Area B, Unit 2502/3, 25/F, Orient International Tower
No. 1018 Tai Nan West Street
Hong Kong

Email:
support@fpdvision.com

EU GDPR Representative

Rickert Rechtsanwaltsgesellschaft m.b.H.

Colmantstraße 15
53115 Bonn
Germany

Email:
info@rickert.law

Phone:
+49 (0)228 74 898 0