FAQs

How long does delivery take?

In-stock orders are normally prepared for dispatch within 3 business days. After dispatch, delivery normally takes approximately 3–7 business days, unless a different delivery estimate is shown on the Product page.

Processing time and carrier transit time are separate.

How can I track my order?

Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number on the courier’s website to track your order.

What is your return policy?

Consumers generally have a statutory 14-day right of withdrawal for eligible online purchases. In addition, FPD Vision offers an additional voluntary return period of up to 30 days from delivery for eligible Products.

Different conditions may apply to voluntary returns requested after the statutory 14-day withdrawal period. Return shipping costs may also depend on the reason for the return and the applicable legal rules.

For full details, please see our Return & Refund Policy or contact support@fpdvision.com

Where do you currently ship?

We currently deliver to Germany, France, Italy, Spain and the Netherlands.

What legal guarantee applies to my purchase?

Products purchased from the FPD Vision European online store are covered by the statutory legal guarantee applicable in the country of delivery.

For EU consumers, this includes a minimum two-year legal guarantee from delivery. Where national law provides longer or more favourable protection, those rules will apply.

Please see our EU Legal Guarantee Policy for full details.

Can I cancel or modify my order after it has been placed?

Please contact our Customer Support team as soon as possible if you need to cancel or modify an order.

We will make reasonable efforts to assist before the order is dispatched. However, changes or cancellations cannot be guaranteed once warehouse processing or shipment has begun.

Please contact support@fpdvision.com for assistance.

Can I use multiple discount codes on the same order?

Certain discount codes are mutually exclusive, while others can be combined based on our system's rules. If you have any questions or need assistance with discount codes, please reach out to our customer service team.

What should I do if I forgot to apply my discount code during purchase?

Discount codes should normally be applied before completing your order.

If you forgot to enter a valid discount code, please contact our Customer Support team with your order number and the discount code. We will review your request and advise whether the discount can still be applied.

Retrospective application of a discount code cannot be guaranteed.

How can I contact customer service?

You can contact FPD Vision Customer Support by email at support@fpdvision.com or through the live chat available on our Website.

Customer Support hours:
Monday–Friday, 09:00–18:00 CET/CEST

We aim to respond to enquiries within 1 business day.